Customer Service Sucks!

Bell Mobility.  The ultimate fail in cellular phone companies.

Since moving to Victoria I have had to phone them every month.  Sometimes, like this month, 3 times.

I upgraded my phone this month, you know that "free" upgrade that cost me $110.00 in the store. The first encounter I had in the store.  I asked them to make sure that the phone wouldn't be constantly searching for internet access...you see, I am too cheap to ask for a data plan.  I use free wifi--if I need to at all.

That didn't happen, so I called and got them to make sure the phone was in fact not searching and to make sure that the charges so far for the month would be taken off my bill.  They said it was 2 charges of $0.16 each.  So they took off the $0.32.

A number of days later, I find a self serve centre on my phone, and it gave me a break down of my current bill.  My current bill had $8.00 of data charges on it.

So, another phone call to Bell Mobility.  They took off the charges.

So, I get my bill for the month in my email.  I look at the $120.00 bill thinking it would be more like $80.00 I was alarmed but didn't have time to check into it.  I paid it. And a few days later I called Bell Mobility about my current bill.

You see, they snuck in a $39.95 hardware upgrade fee.  Are you keeping track?  That means that my "free" upgrade now cost me 149.95.

When I called they took off the charges.  I asked them how many times have I called about my account since we moved in August...because I know that they must keep track of these things.  They do.  21 different calls to complain about my bill, the billing charges, customer service.  So I told them, to put down on my calls that I am this close to leaving my contract and moving toward a pay and talk.

Then the customer service rep said, I have that marked on you call from last time.

Maybe it's time.

Today I have been waiting for Sears to come for the second time to look at my brand new dishwasher that is deciding not to work.

They said they would be here between 8-12.  I agreed to that.  Then I booked some appointments for this afternoon.  Then, they called last night to say they would be here sometime between 12-4.  I told them that wouldn't work, they put me on hold and "rearranged" the serviceman's day....because I changed my mind.

Arghh..Seriously?  Where is the customer service people?