I really do. I haven't bought anything there much since the end of the 80s although, I had 2 friends working in the appliances department in Kelowna so--we did some purchasing there, but not a whole lot.
Back in January we decided to get rid of the commercial dishwasher we bought with our house and get a-run-of-the-mill dishwasher. There were several reasons for it. The commercial dishwasher ran for 90 seconds and everything came out "sort of clean" but definitely not dry. The second reason: I had just be diagnosed with cancer. Doing 8 loads for a meal and drying inbetween, didn't sounds so appealing and Kent wanted to do what he could to make my life easier over the next coming months.
Kent sold our commercial dishwasher online and we went shopping. We had purchased a dishwasher for our hold house in Kelowna at the Kelowna SEARS store with some good fortune, so we decided to go back.
Kent sold our old commercial dishwasher for $800 and we sunk a whopping $45 into that and on March 1 we picked up our brand new dishwasher.
Kent, the master of everything installed my new dishwasher post-haste and before I left for New York City in March--I had a new place to put dirty dishes!
In June, we started having some issues. We called and SEARS said that someone would be out to look at it in July--July 24th to be exact.
The technician came in, fixed a little of this and that--and said it was done.
In August we called again, same issue, some different issues....a technician was dispatched for September 11. Fixed again, new parts ordered, I was promised the dishwasher would be tickety-boo by Thanksgiving.
On October 12, days after Thanksgiving, a technician showed up to fix the dishwasher and put the parts in that were lacking. Again, another part was needed and I was told that they would expedite the part to the store and I would have it in no time at all. A fully functioning dishwasher.
Boy, were they wrong.
A date was set for October 31st. Sometime between 8-4:30 the technician was supposed to be there. I waited. I missed a call at 9 am that said he would be there in 20 minutes. So, I went to the living room to shell some pistachios that I needed for a cookie recipe, at 10.30 am, I gave up and went downstairs to do laundry.
I had to leave at noon for a meeting, but Max was home and would be home until 4. He was up in the living room beside the front door for the afternoon, either on his computer, watching TV or playing his guitar. No sign of SEARS by the time he left.
The next day, I called SEARS. They said, the technician came, YOU weren't home. I said, at what time did the technician come to the house? 12.10 the lady said. Funny how, I will be there in 20 minutes at 9 turned into 12.10. Longest 20 minutes of my life.
I told her Max was home at the time, in plain view of the front door.
So it was rescheduled for today. The technician arrived, boxes in hand to fix the dishwasher. He undid the door, pulled out the part and said, I need to make a phone call.
He called "someone" because the part that arrived, was missing parts!
He apologized profusely....and I burst into tears. I couldn't hold it all together a minute longer.
I calmly stated that I didn't want to get mad at him, and that I understood his situation. He rescheduled for November 14th.
I am not sure if you are keeping track of this saga, but for the 7 months we have owned the dishwasher, we haven't been able to use it for 5. In fact, SEARS told us not to use it.
So, after the technician left today, I pulled myself together and called SEARS. I know the customer service people by name and asked for Anna-Marie...she is the supervisor.
Through my tears I explained that when we got the diagnosis of cancer, Kent knew that this would be a great benefit to me, so he pushed for the sale of the commercial dishwasher, staying up late night after night to post it on kijiji.ca and usedvictoria.com. To have the dishwasher failing so often--and being so new was tough enough but to be so abused by SEARS and the customer service department and the technicians...I had lost all patience today.
Without yelling or swearing--I told them what the last number of months have been like. Hours on hold, unable to use the appliance and leaning on the sink doing dishes--was sometimes all the energy I had for the day.
I have been misused by SEARS for the final time.
Today, just as I was heading out the door to work, Anna-Marie's supervisor called me, stating that they will replace the dishwasher and that someone would be calling in the next few days to arrange it all.
I can't say I am relieved. I can say that in the 4 service calls we had, SEARS gave us 2 service orders. They state that after 3 service orders the appliance will be considered a lemon and a new one given.
Keeping us on 2 service orders meant that they were skirting this issue.
I will never again, ever buy something from SEARS again. The customer service has sucked and the technician's didn't seem to know what they were doing. To top it all off, what was ordered was wrong.
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